Frequently Asked Questions
Shopping a mystery box is an experience built on trust. We want you to feel completely confident before you buy — so we've answered the questions we hear most below.
What's inside my mystery box?
Every mystery box is curated from a selection of premium, hand-picked products within its category — whether that's beauty, household essentials, baby care, or our fan-favourite Mystery Mystery Box. While we can't reveal the exact contents in advance (that's the magic!), we guarantee that the total retail value of items inside will meet the advertised retail value. Each box is thoughtfully assembled to deliver a genuine unboxing experience worth every penny.
How is the value of my box determined?
We source products directly from brand overstock, Amazon liquidation, and premium retail channels. This means you receive genuine, full-retail-value products at a fraction of the price. The value stated on each box listing reflects the combined retail price of the items you'll receive — not a discounted or inflated estimate.
Are the products genuine and authentic?
Absolutely. Every item in our mystery boxes is 100% authentic. We work exclusively with verified suppliers and reputable liquidation channels, so you'll never receive counterfeit or grey-market goods. Products may occasionally be in retail-ready packaging, lightly marked, or near their best-before date (for applicable items), but authenticity is never compromised.
What is your returns policy?
All mystery box sales are final — no returns or exchanges. This policy exists because the mystery element is an integral part of the product experience, and boxes cannot be restocked once opened. We encourage you to review the box category and value description carefully before purchasing.
If your order arrives damaged in transit or an item is faulty, please contact us within 48 hours of delivery with photos and we'll make it right.
How long will my order take to arrive?
UK orders are dispatched within 1 business day and typically arrive within 3–6 business days from the date of dispatch. You'll receive a shipping confirmation email with tracking details as soon as your box is on its way.
During peak periods (such as Christmas or major sale events), please allow a little extra time. We'll always keep you updated.
Can I send a mystery box as a gift?
Yes — mystery boxes make exceptional gifts! At checkout, simply enter the recipient's delivery address. If you'd like to include a personalised gift message, add it to the order notes at checkout and we'll include a handwritten card. Please note that order confirmation emails (including pricing) are sent to the email address provided at checkout, so use the gift recipient's email only if you're happy for them to see the order details.
Do you ship internationally?
We currently ship only across the UK.
I have a question that isn't answered here — how do I get in touch?
We're happy to help. Reach out via our contact page and our team will get back to you as quickly as possible.